Customer support

Support

For help with account access, Shopify or Amazon Seller connections, sync errors, reports, or data requests, contact ShelfPilot support.

Contact

• Email: meng@shelfpilot.io
• Support language: English
• Expected first response: within two business days during beta

What to include

• Your business name and login email.
• The connected platform involved, such as Shopify, Amazon Seller, or Meta Ads.
• The action you were trying to complete and any visible error message.
• Whether the request is urgent, security-related, or related to data deletion.

Common requests

• Disconnecting or reconnecting Shopify, Amazon Seller, or Meta Ads.
• Deleting account data and synced commerce data.
• Investigating sync failures or report-generation issues.
• Confirming supported marketplaces, scopes, or data categories.

For deletion requests, see Data Deletion Instructions.